FAQs

Planning a tour to a new and majestic destination seems a challenge. Where to begin and how to really experience its attractions are questions that are often difficult to answer, especially for destinations about which the outside world knows little.

What activities does Africa Pride Safaris offer?
Most of our activities are based in Uganda, and include
Gorilla tracking
Cultural Safaris
Chimpanzee tracking
Game viewing
Forest walks
White water Rafting
Walking, hiking and climbing safaris
Sport fishing
Bird watching
Butterfly viewing
Bungy Jumping
`
Can I create a tailor-made itinerary?
Yes. Our Tailor Made Department is specifically designed to help you design your personalized safari and point you in the right direction, if you are not sure exactly what best suits you, we always do what our client want

What is included in the price of my tour package?
Africa Pride Safaris Guide
Accommodation in hotels or lodges in towns and protected areas
All meals as indicated (all meals are limited to a maximum of US$15 per person per meal).
Sightseeing as noted in the trip itinerary
Park entry fees and gorilla permits
Airport transfers
Ground transportation and support vehicles
Additional guides and porters where need be, mostly in The Rwenzori and Elgon parks.

What is excluded from the price of my Africa Pride Safaris trip?
International Air Fares and costs of getting to the start of the trip
International departure taxes
Costs of obtaining visas and passports
Excess baggage charges
Tips and gratuities for your guides, Rangers and accommodation staff
Laundry
Beverages
Items of a personal nature such as telephone calls, postage fees, Internet facilities and so on
Meals not indicated on your detailed itinerary
Medical and evacuation costs
Travel Insurance

What sort of accommodations should I expect?
It is our policy to use the best available accommodation in any area we visit given the interests and ability of our clients

In towns at the beginning and end of your trip, the accommodation available consists of 3 to 4 star hotels.

Accommodations in the wildlife areas consist of tented camps which are rustic but very comfortable, all having en suite or private bathroom facilities, good food, well-stocked bars, and most with flush toilets and hot and cold running water. Those tented camps in some of the more remote or ecologically sensitive areas have more basic bathroom facilities, with bush toilets and bush showers. However, even these are comfortable and offer a high standard of service

What kind of food can I expect?
Food in your town hotel will be varied and you will find on the menu choice of local, Western and Oriental cuisine.
In the wildlife areas, menus are generally Western with some local fare. Meals are well cooked, and clean water is used for cooking

Special and vegetarian diets can usually be accommodated.

We recommend that on your tour, you restrict yourself to drinking bottled water, and never consume tap water, even in the town hotels

Who will be my guides?
Your guides are members of a truly remarkable and professional group. Their enthusiasm, expertise, language skills, nature understanding and Interpretation, cultural knowledge, and safety training coupled with refresher courses are unparalleled from them. Besides showing you wonders you would never find on your own, they make sure everything runs smoothly, safely and under control. They love to share stories and swap tall tales, and each and every one of them embodies the spirit of adventure and the joy of exploration, they are basically members of the Uganda Safari Guides Association [USAGA]

How will I travel from one destination to another?
We always have a representative to meet you at the airport and assist with check-in procedures at your hotel on the arrival day.

We also have a representative who will assist with your check-out at the end of the trip and see you off at the airport. All ground transportation is included in the price of your tour package.

To make it easy for you to choose and enjoy the right tour, each itinerary bears a description indicating the level of difficulty.

Are there age or health restrictions on any activities?
Featured Group Tours are only open to participants aged 18 and above. A family tour may be arranged on request

Only travelers over the age of 15 are allowed to track primates.

Any traveler found to be suffering from a communicable disease such as a common cold or cough, influenza or diarrhea may be barred by park authorities from tracking gorillas and chimpanzees to avoid passing the infection on to the primates. If you are suffering from such a disease on the day of the track, we recommend that you report this to your Professional Guide, as this may allow him to obtain a refund of your tracking permit for you.

What do I need to bring with me?

A healthy sense of humour, and your spirit of adventure! Besides this, your personal items, especially those that may be difficult to obtain during your trip. We will send you a comprehensive check list of essentials that you need to bring along.

How do I register for my Africa Pride Safaris trip?
Simply follow the instructions on our registration form.

How do I pay for my trip?
Payment may be made to us by telegraphic or wire transfer, (Western Union money transfer)

At Africa Pride Safaris;
We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.

What are my responsibilities as a traveler?
Trip members have certain responsibilities to Africa Pride Safaris and to other trip members: trip members are responsible for understanding the conditions implied in our Terms and Conditions and trip itinerary, and selecting a trip which is appropriate to their interests and abilities; for preparing for the trip by studying the trip itinerary and supplemental trip information sent by Africa Pride Safaris; for bringing appropriate clothing and equipment as advised by Africa Pride Safaris; for following normal standards of personal hygiene in order to lessen risk of travelers' diseases, as advised by the tour leader; for following normal social behavior patterns with fellow trip members; for acting in an appropriate responsible and respectful manner in accordance

With the customs of countries visited; for completing the itinerary as scheduled (or as adjusted in the field where necessary). Trip members are also responsible for arranging sufficient travel insurance for themselves, including baggage loss and medical insurance. At the guide's discretion, a member may be asked to leave the trip if the guide feels the person's further participation may be detrimental to other trip members or to the individual.

What are Africa Pride Safaris limitations of liability?
Africa Pride Safaris purchases transportation, hotel accommodations, restaurant services medical evacuation services and other services from various independent suppliers that are not subject to its control. Africa Pride Safaris cannot therefore be liable for any death, personal injury, property damage or other loss that may occur

1. Due to any act or omission of any such supplier, or
2. By reason of any other event over which it has no control.

Africa Pride Safaris reserves the right to revise US Dollar prices without notice to reflect marked increases in foreign exchange or tariff rates. Africa Pride Safaris also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:

Walking Safaris
Canoe, boat, Bungy Jumping and white-water rafting trips
Gorilla tracking

You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that Africa Pride Safaris assumes no responsibility for your safety

Africa Pride Safaris is not responsible for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist attacks, strikes, thefts, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond its ability to control.

Can I change my mind and choose another trip?
You can change from one trip to another if you do this more than 60 days before the start date of your tour. After this, our cancellation policy will apply.

What are the penalties for canceling my trip?
Cancellations received will be subject to the following forfeit of tour cost:

60 days and above US$100
46-60 days 8% of tour cost
31-45 days 18% of tour cost
9-30 days 25% of tour cost
0-8 days 99% of tour cost

Cancellation fees are based on the date your written notification is received at Africa Pride Safaris Ltd

Can Africa Pride Safaris guarantee that my trip will run?
Africa Pride Safaris reserves the right to cancel any trip if an economically viable number of members do not sign up for a tour. In such an unlikely event, we will inform you at least 60 days prior to departure. You will be given the option to carry on with the tour privately, and bear the extra costs of doing this. If you do not wish to take up this option, the trip will be cancelled, and your deposit will be returned less any non-refundable costs we have incurred in planning the tour. Africa Pride Safaris is not responsible for additional expenses incurred by members preparing for the trip.

When will I receive the documentation I need to prepare for my trip?
10 days after confirmation of your reservation you can expect a detailed pack containing your itinerary, invoice, clothing and equipment list, suggested reading list, visa requirements, general and specific health information, and pre-trip information.

About 30 days before departure you can expect your final pack containing an updated itinerary, participant roster for your trip, detailed maps, baggage tags, and all necessary rendezvous instructions.

Will I need a visa?
You may require a visa depending on which country you come from. We have included some visa-related links on our Links page to help you determine if you need one or not.

How can I extend & customize my trip?

Just inform us and we shall guide you over the process by which we help you design your custom tour.